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Contact us 24/7: +27 (82) 575 5557
free 4 day worldwide shipping and free returns

Shipping & Returns

SHIPPING

1. Shipping Policy

We ship to most countries, free of charge. All items are insured by us until such time as it reaches your shipping address and has been signed for. If your country does not appear on the dropdown list at checkout, please email customercare@pakapaka.com and a sales representative shall assist you in this regard.

 

2. Shipping Time

Most items will despatch immediately, once you have placed your order, provided the items are in stock. If an item is not in stock, a sales representative shall contact you with an estimated delivery date. Estimated delivery times for items not in stock are betwen 2-3 weeks. 

You shall receive your items within 2-4 days from date of despatch. You shall be notified as soon as your order has been despatched and provided with a tracking number.

 

3. Sales Tax & Import Duties/Taxes

All orders shipped to destinations outside of South Africa are exempt from sales tax. However, you shall be liable for any import duties or taxes that may be levied by your country in respect of your order.

 

RETURNS & EXCHANGES

 

1. Returns & Exchanges Policy

We understand that buying fine jewellery online can be difficult without being able to try the item on, touch it or feel it. For that reason, we want to make shopping at pakapaka.com as easy and worry-free as possible.

You may exchange or return any item purchased at pakapaka.com within seven calendar days of receiving that item, provided the item is undamaged, unworn and all original security tags remain attached to the product. 

 

2. How To Return Or Exchange An Order

Simply email us at customercare@pakapaka.com to receive your Return Authorizations Number (RNA) and more information on how to return the item(s) in question.

We shall arrange and bear the full shipping costs of returning the item.

As soon as the item you wish to return or exchange is received by us, in the condition specified above, we shall arrange to have your refund processed. You should thus expect to receive your refund within two weeks of handing your item to the return shipper.